Frequently Asked Questions

Table of Contents

1. What is the difference between the shareware trial version and the registered version?
2. The program is not receiving the caller id information, how do I fix this?
3. The program shows some garbled characters in the caller id information, how do I fix this?
4. How do I set up the program to use the Rochelle Caller ID Plug?
5. My computer locks up when I receive a call, what could be wrong?
6. The name and phone number are reversed in the main window, how do I fix this?
7. No information is showing up in the main window even though I see the number in the Com Port Activity window, how do I fix this?
8. How can I tell if my modem is caller id capable?
9. Does the program support call waiting caller id or show me who is calling while I am on the internet?
10. Can the program work with multiple phone lines?
11. Does the program work in the United Kingdom and other foreign countries?
12. The audio from the Microsoft agent seems choppy or the text is out running the speech, how do I fix this?
13. After I install the program and try to run it for the first time, I get the error message "File not found", how do I fix this?
14. If I have my modem hooked up to a second line for my modem only, how do I get caller id information from my main line?
15. In the TAPI version, I can't select the installed modem or the TAPI features are not working, how do I fix this?
16. What can I do to reset the program to all the default settings if I am having problems?
17. How do I enable the TAPI modem sharing feature of the 32-bit version?
18. The program doesn't seem to initialize the modem properly when I put it in the startup group, how do I fix this?
19. How do I get the DDE (Dynamic Data Exchange) feature to work?
20. I am having trouble getting the program to work my Pegas USB modem, how do I fix this?
21. I am having trouble getting the program to work with Windows 2000, what can I do to fix this?
22. The sound in Talking Caller ID is not working, what can I do to fix this?
23. I get the error TALKNCID caused an invalid page fault in module MSVBVM60.DLL, how do I fix this?
24. When the program attempts to send Email, it does not dial out, how do I fix this?
25. The audio in the program is not working, how do I fix this?
26. The answering machine feature of the program is not working, how do I fix this?
27. How do I modify my modem driver file to support caller id?
28. Try this utility to test your modem for caller id support and to possibly to add caller id support.
29. Here are some comments from users about their modem compatibility with Talking Caller ID.
30. The sound doesn't work with Windows XP, how do I fix this?
31. When I install or run the program, I get an error message that says something like Component mscomm32.ocx is missing, how do I fix this?

1.  What is the difference between the shareware trial version and the registered version?

• The shareware trial version has a startup nag screen that you must press "I Agree" each time you run the program.  The registered version does not have this screen and therefore allows you to put it in your Startup group so it will automatically load each time you boot up.
• The trial version will run for 21 days, after which I ask that you either register the program or remove it from your computer.
• The trial version shuts down after receiving the third call in a session.  A message box pops up after the third call which says "Maximum number of calls exceeded for this session for an unlicensed copy. The program will now shut down!"  You must then restart the program for it to function again.  Please note, that if you have the program set up for paging, you will not receive the page for the third call since the program will shut down before it attempts to send the page.

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2. The program is not receiving the caller id information, how do I fix this?

• Make sure you have caller id service on the phone line you have your modem hooked up to it and that it is working. Make sure your modem is caller id capable. Either your modem manual or box should mention caller id capabilities. If you don't know if you modem is caller id capable or not, or want to test your modem manually see question #8 for instructions on how to test your modem with HyperTerminal.
• Go into the Talking Caller ID program and from the menu select Tools > Settings > Setup. The program will attempt to find the TAPI devices (for the TAPI mode) and com port your modem is assigned to and then attempt to find the proper string to turn on the caller id feature of your modem (for the non-TAPI mode). After this is complete, press Save and after the program restarts, try receiving a call and see if it works
• If that does not work, then in the Program Settings (go to Tools > Settings > General), select the com port for your modem in the field labeled "Caller ID Com Port or TAPI Device" (you may need to scroll up towards the top of the list). In the Modem Type field, choose your modem. In the field labeled "Modem String to Activate Caller ID", make sure the proper modem initialization string to turn on the caller id features of your modem is entered in this field.   This enables the non-TAPI mode of the program.
• If you don't have caller id that sends both the number and name, be sure to check the box that says "Number Only Caller ID Service" in the Program Settings. 
• If you still don't receive the caller id information and are not using the TAPI mode (selected a com port rather than the TAPI device description for your modem), try changing the baud rate. Go to the menu item Tools > Settings > Misc > Advance Modem Settings. Find the field that says "Modem Baud Rate". If it currently reads anything other than 9600, change this to 9600 and press Save. If 9600 does not work, please try 1200 and press Save.
• Make sure you don't have any IRQ conflicts between your modem and any other device. This is the main reason caller id does not work. Your modem may appear to function normally for regular internet or fax use, but a conflict will prevent the caller id from working. For Windows 95/98 go into the Control Panel > System > Device Manager > and while Computer is still highlighted, press Properties. Read down the list until you see the Com Port that the modem or caller id plug is hooked to and see if any other Com Ports or other devices are also trying to use the same IRQ. If so, you need to resolve this conflict. See you modem manual about changing the IRQ for your modem. You may also have to change the IRQ on one of your other hardware devices to make one free for your modem. 
• If you have an internal modem, make sure it is not set to Com1 (or Com2 if your modem has 2 com ports on the motherboard) unless you have disabled these ports on your motherboard. For example, an internal modem assigned to Com1 (or Com2 if you have two serial ports on your motherboard) won't work since computers have a serial port on this Com Ports. Also a modem on Com3 with IRQ 4 (or Com 4 with IRQ 3 if you have two serial ports on your motherboard) won't work because this is the IRQ used for the serial ports. Your modem must have its own IRQ. To check the IRQ in Windows 95/98 go to Start > Settings > Control Panel > Device Manager > Computer > Properties and read down the list. The IRQ's are shown in the left column. Look down the list until you find your modem and be sure no other device has the same IRQ assigned to it. If it does, you will need to resolve this conflict. An internal modem set to Com 1 (or Com 2 as stated above) may appear to work correctly for internet or other use, but it will not pick up the caller id information. If this is the case, please move your internal modem another port and be sure an use an free IRQ settings. If there is no way you can do this, then be sure to go into your CMOS settings (pressing F1 when you are booting up) and disable the Com port on your mother board that has the same number as your internal modem is set to. 
• Check to see if you have the latest INF file for your modem.  Visit the tech support web site of your modem manufacture and download the latest INF file for your modem or contact tech support.  To install the new INF, please so the following: copy the file to the Windows\Inf directory,  go to Starts > Settings > Control Panel, Double-Click on Modem, Select the Modem,  click on Remove,  click the Add option and follow the directions to install the modem.
• Make sure you have the proper modem driver installed for your modem. If you are not sure, re-install the modem with the disks or CD that came with your modem. You may also need to get an updated driver from your modem manufacturer's web site or technical support line. You may also need to flash update your modem.
• Make sure your have the latest UnimodemV driver (do not do this if you are running Windows NT). Universal Modem Driver - UNIMODEM is a Telephony Service Provider (TSP) supplied with Microsoft Windows and supports only the simple telephony features but not Caller ID.  If you have Windows 95 then you probably will need to install the latest UnimodemV.  Download the latest UnimodemV here: click here to download and save the file.  To install this file move it to an empty temporary directory and then double-click on unimodv.exe to extract the files.  Now open the readme.txt file and follow the instructions.
• For additional information see the following link http://support.microsoft.com/support/kb/articles/q150/6/19.asp Here is a brief overview of this link:  A 32-bit TAPI program may not be able to access installed modems. Even though there is a modem installed, the program may start the Install New Modem Wizard, or may not allow you to select a modem.  For example, when you start the Make New Connection wizard in Dial-Up Networking, the Install New Modem wizard may start even though a modem is already installed.  This behavior can occur if the Unimodem TAPI Service Provider file (Unimdm.tsp) is missing or damaged.  Extract a new copy of the Unimdm.tsp file from your original Windows disks or CD-ROM to the Windows\System folder. For Windows 95, the Unimdm.tsp file is located in the Win95_03.cab cabinet file. For Windows 98, the Unimdm.tsp file is located in the Win98_63.cab cabinet file.
• Does anything show in the Com Port Activity window of my program when a call comes in? It should show the raw caller id information after it says RING. If it does, but the program does not record the information in the main screen, please E-mail exactly what shows in the Com Port Activity window. I can make a minor modification to my program to handle this new format. 
• If my program still doesn't work, go into a terminal program, type AT#CID=1 (or the correctly string to activate caller id for your modem), receive a call and see if you can see the caller id information in the terminal window. If you can't, that means your modem is not sending the caller id information to the com port and my program therefore does not see it either. If it shows up in the terminal program and not in my program, please let me know and I will help you figure out the problem. See question #8 for detailed instructions on how to do this.
• If the program works in the non-TAPI mode and not in the TAPI mode, that means you have an improperly written modem driver file.  Try getting the latest driver from your modem manufacturer's website.  If that doesn't work, you can try to modify it yourself.  Click here for an example on how to do this.
• Here is a good website for modem problems http://www.modemsite.com

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3.  The program shows some garbled characters in the caller id information, how do I fix this?

• Go to Tool, Settings and find Advanced Modem Settings, find the combo box labeled Modem Baud Rate and try selecting 9600 baud.  Press Save and after the program restarts receive a call and see if this corrects the problem.  If it doesn't, experiment with different baud rates until you find one that works.

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4.  How do I set up the program to use the Rochelle Caller ID Plug?

• Go to Tools, Settings, Program Settings and select "Rochelle Caller ID Plug" in the drop down combo box labeled "Modem Type (Caller ID Capable)" and for the "Caller ID Com Port or TAPI Device", be sure a select the serial port to which the caller id plug is attached.

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5.  My computer locks up when I receive a call, what could be wrong?

• You may have an IRQ interrupt conflict on the Com Port you modem or caller id plug hooked up to.  For Win95 go into the Control Panel, System, Device Manager and while Computer is still highlighted, press Properties.  Read down the list until you see the Com Port that the modem or caller id plug is hooked to and see if any other Com Ports or other devices are also trying to use the same IRQ.  If so, you need to resolve this conflict.

• If you have an internal modem, make sure it is not set to Com1 or Com2 unless you have disabled these ports on your motherboard.

• If you are using the optional Caller ID Plug (or external modem), check to make sure another modem in your computer is not assigned to the same Com Port as the one the caller id plug (or external modem) is assigned to.

• See question two for more information about conflicts.

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6.  The name and phone number are reversed in the main window, how do I fix this?

• Go to Tools, Settings and in the Program Settings tab, check the box labeled "Reverse Name and Number for Caller ID Information (as reported by modem)".  Now press Save and the program should function properly.  Some modems and/or phone companies send this information in the reverse order and this corrects this problem.

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7.  No information is showing up in the main window even though I see the number in the Com Port Activity window, how do I fix this?

• The most likely cause is that your phone company is only sending the number caller id information without the name.  If so, go to Tools, Settings and in the Program Setting tab, check the box labeled "Phone Number Only Caller ID Service".  Now press Save and the program should function properly.   However, no names will show up in the main window unless you associate a name with that number in the Names Lookup Database.

8.  How can I tell if my modem is caller id capable?

• First check to see if your modem box or manual mentions being caller id capable.  If it is not mentioned, then your modem is probably not caller id capable.   However, if you don't have your box and your manual doesn't mention it, your modem may still be caller id capable.  My US Robotic 56K x2 modem does not mention caller id anywhere in the manual, but it is caller id capable.
• Go into my program to Tools > Settings > Setup and if the program can't find a caller id string that works, then it probably isn't caller id capable unless your modem isn't set up correctly or has an hardware conflict.
• To test your modem manually using HyperTerminal, click here for detailed instructions.
• On some modems you can tell if it is caller id capable if you have Windows 95/98 is to go to Start > Settings > Control Panel > Modems > Diagnostics > click on the Com Port that your modem is on > More Info > and scroll down the entire list and see if caller id is mentioned any where in the list.  If it is then your modem is caller id capable.  If it isn't, your modem may or may not be caller id capable.  On my US Robotics 56K modem, I find a line that says "ATI7  Line Options  Caller ID, Distinctive Ring" near the end of the list.
• If your modem isn't caller id capable, I sell the Rochelle Caller ID plug works great with my program and also enables several features not available with a modem.
• If your modem works in HyperTerminal but not in the default TAPI mode, you can reconfigure my program to use the non-TAPI mode.  To do this go to Tools > Settings > Caller ID Com Port or TAPI Device and scroll up and pick the com port number your modem is attached to. Then in the Modem Type, choose the proper one (or Default if you can't locate it). Also check the Modem String to Activate Caller ID to make sure it matches what you used in Hyperterminal.  Press Save and now it should work.
• If the program works in the non-TAPI mode and not in the TAPI mode, that means you have an improperly written modem driver file.  Try getting the latest driver from your modem manufacturer's website.  If that doesn't work, you can try to modify it yourself.  Click here for an example on how to do this.

9.  Does the program support call waiting caller id or show me who is calling while I am on the internet?

• Yes.  With the Internet Caller ID hardware, the program can show you who is calling while you are talking to someone on the phone or while you are connected to the internet, even if you only have one phone line.  You can then decide if you would like to answer the incoming call or not.  For more information, please visit http://www.InternetCallerID.com.

10.  Can the program work with multiple phone lines?

• Yes, you will need two caller id capable modems or a caller id capable modem and a caller id plug (one hardware device for each line).
• To use two lines running one instance of my program, you must set up the first modem as a non-Tapi modem by going to Tools > Settings > Caller ID Com Port or TAPI Device and scroll to the com port number of your modem (not the modem description).  Then you also need to set up the Modem Type and Modem Strings below this settings.  Then in the Second Phone Line Modem box, select a TAPI modem by selecting the description of your TAPI modem and then press Save.  (Note, this must be a different modem than the one specified for the Caller ID Com Port or TAPI Device above).
• If you would rather run two instances of my program, I have revised my program so you don't have to install the program twice.  You can just have the main program directory and run the first instance from  there and for the second instance you just specify what directory you want to store the talkncid.ini and the other database files.
• Anyway, run the first instance as usual. In the following example, I am going to assume you installed the program in c:\talkncid directory.
• To start the second instance of the program (assuming the program was installed in c:\talkncid directory) type in c:\talkncid\talkncid.exe c:\newfiles (where c:\newfiles in the new empty directory where you want to save the files for the second instance.  Instead of c:\newfiles type in whatever directory you want the second instance of the program to store the files. The first time you run it, it will go into the first time setup. Be sure and create this directory before you run the program. It can be completely empty.

11.  Does the program work in the United Kingdom and other foreign countries?

• Yes, the program works very well in the United Kingdom.  However, you do have to have the proper hardware.  Most modems made in the United States do not pick up the caller id signal in the United Kingdom since they use a different protocol.   I have heard the Pace modems made in the United Kingdom do work.  I sell the Rochelle Caller ID Plug which works in the United Kingdom.  If you would like more information about this device click on the Caller ID Plug link here or on the home page.  Aki C, E-mail: akic@akic.freeserve.co.uk has submitted a database for announcing the names of the cities for the UK.  Click on Areacode.dbf to download it, then copy it to the directory where you installed the program.

12.  The audio from the Microsoft agent seems choppy or the text is out running the speech, how do I fix this?

• Try downloading and installing the Speech Control Panel.  You can get this from the Microsoft agent web site at http://www.microsoft.com/msagent or you can use this link: Download the Speech Control Panel (.exe file, 840KB).

13.  After I install the program and try to run it for the first time, I get the error message "File not found", how do I fix this?

• After installation, if you get a "File not found" message, go to Windows Explorer and go to C:\Program Files\Talking Caller ID V5  (or wherever you installed the program). Then find the file MSagent.exe and double click on it and follow the instructions.  Then find the file Genie.exe and double click on it.  Then find the file tv_enua.exe and double click on it. Now try to run my program and it should work. 

14.  If I have my modem hooked up to a second line for my modem only, how do I get caller id information from my main line?

• There are several solutions to the situation you describe.  The first way is that when you aren't using your computer for internet, email or fax, you plug the modem's phone cord into the main line. This is not a very good solution since it is a bother and if you use your computer for incoming faxes, it would work.
• The second way is to have two modems in your computer with the second one hooked up to your main line. This second modem would receive the caller id information from your main line.
• The best method is to purchase the Rochelle Caller ID Plug which I sell. You hook this into you main voice line and it also plugs into a serial port on your computer. It even offers additional features not available with a modem such as On/Off Hook Notification, Answer Notification and Voice Mail alerts.

15.  In the TAPI version, I can't select the installed modem or the TAPI features are not working, how do I fix this?

• First check to see if you have the latest INF file for your modem.  Visit the tech support web site of your modem manufacture and download the latest INF file for your modem or contact tech support.  To install the new INF, please so the following: copy the file to the Windows\Inf directory,  go to Starts > Settings > Control Panel, Double-Click on Modem, Select the Modem,  click on Remove,  click the Add option and follow the directions to install the modem.
• Make sure your have the latest UnimodemV driver (do not do this if you are running Windows NT)

• Universal Modem Driver - UNIMODEM is a Telephony Service Provider (TSP) supplied with Microsoft Windows and supports only the simple telephony features but not Caller ID.  If you have Windows 95 then you probably will need to install the latest UnimodemV.  Download the latest UnimodemV here: click here to download and save the file.  To install this file move it to an empty temporary directory and then double-click on unimodv.exe to extract the files.  Now open the readme.txt file and follow the instructions.

• For additional information see the following link http://support.microsoft.com/support/kb/articles/q150/6/19.asp

• Here is a brief overview of this link:  A 32-bit TAPI program may not be able to access installed modems. Even though there is a modem installed, the program may start the Install New Modem Wizard, or may not allow you to select a modem.  For example, when you start the Make New Connection wizard in Dial-Up Networking, the Install New Modem wizard may start even though a modem is already installed.  This behavior can occur if the Unimodem TAPI Service Provider file (Unimdm.tsp) is missing or damaged.  Extract a new copy of the Unimdm.tsp file from your original Windows disks or CD-ROM to the Windows\System folder. For Windows 95, the Unimdm.tsp file is located in the Win95_03.cab cabinet file. For Windows 98, the Unimdm.tsp file is located in the Win98_63.cab cabinet file.

• If the program works in the non-TAPI mode and not in the TAPI mode, that means you have an improperly written modem driver file.  Try getting the latest driver from your modem manufacturer's website.  If that doesn't work, you can try to modify it yourself.  Click here for an example on how to do this.

16.  What can I do to reset the program to all the default settings if I am having problems?

• Use windows explorer and navigate to the directory where you install the program (default is c:\Program Files\Talking Caller ID V5) and delete the file name Talkncid.ini.  The next time you run the program, it will act like a new installation and reconfigure everything to the default settings which you can then modify.  You will also need to re-enter your registration information with password.

17.  How do I enable the TAPI modem sharing feature of the 32-bit version?

• Go to Tools > Settings > General tab > Caller ID Com Port or Tapi Device then scroll down below com port 9 and find the description of your TAPI modem you want to use and click on it, then press Save.  The program will restart in the TAPI mode.

18.  The program doesn't seem to initialize the modem properly when I put it in the startup group, how do I fix this?

• Some other programs loading at the same time that manipulate the modem may conflict with Talking Caller ID loading.  If this happens, there is a freeware program called After which allows you to load Talking Caller ID after a specified delay.  Click here to download this program.  Then unzip it and run the setup.exe program.  Now, to insert a 60 second delay before Talking Caller ID loads, use Windows Explorer to go to the startup folder (usually C:\WINDOWS\Start Menu\Programs\StartUp) and find the existing link that you have already created to automatically load Talking Caller ID.  Then right click on the shortcut and edit the Target box and add C:\WINDOWS\AFTER.EXE 60 to the beginning of this box.  When you are done, the Target box should look something like this:

•  C:\WINDOWS\AFTER.EXE 60 "C:\Program Files\Talking Caller ID 32\talkncid.exe"

• Now when you reboot, there should be a 60 second delay before the program loads.

19.  How do I get the DDE (Dynamic Data Exchange) feature to work?

• Using Dynamic Data Exchange (DDE) it is possible to have Talking Caller ID announce the name of the caller and also to pass information about the incoming phone number to another application. This enables another application, for example, to display database information about the incoming caller.

• Click here for an example of DDE with Excel.

• Click here for an example of DDE with Commerce Customer Relationship Management software.

• Click here for an example of DDE with Time Matters.

20.  I am having trouble getting the program to work my Pegas USB modem, how do I fix this?

• Here is a response from a user with a SmartLink 56UST USB modem.  There is an application for my modem called sllights.exe that is presumably the main soft-modem app.  I placed it in the startup group rather than relying on the Talking Caller ID 32 to start it with com port activity.  It is OK now, thanks!  Presumably all ST chipset Pegas.USB modems may have the same issue, see http://us.st.com/stonline/usbmodem/index.htm

21.  I am having trouble getting the program to work with Windows 2000, what can I do to fix this?

• Getting TCID to work under Win2k wasn't nearly as problematic as most programs, so I don't think there's a real problem there. If I weren't running it on Win2k with NTFS, and under several non-administrator profiles (read-execute, but no modify) as well as administrator, there wouldn't have been very many issues to begin with. The largest was the Winmodem/hardware issue under Win2k, which isn't a TCID issue at all. Winmodems and Win2k are a hassle and should be avoided at any cost, in my humble estimation.    Here are a few suggestions for documentation for those users who are contemplating using TCID under Win2k with NTFS partitions:
  
•  Make sure the modem TCID will use is listed in the Microsoft Windows 2000 Hardware Compatibility List. If in doubt (don't believe the manufacturer), do a search for the modem at http://www.microsoft.com/windows2000/upgrade/compat/search/devices.asp  For those who are interested in purchasing a compatible modem, a search using "voice" in the model field should bring up all compatible voice modems. (That's how I discovered that most 56k internal voice modems won't do.)
  
•  Install TCID using MSI while logged on under the profile you will be running the program, but install with administrator privileges. (I've discovered that TCID generally doesn't run at all when installed under one profile, but then you try to run it under another profile where it *wasn't* installed. If you run install under each profile, it continues to function fine under the previously installed profiles. I'm not sure why, but it I did notice this same error under the older versions as well. I'll try to document the error message when I get a moment to play with it again, if you haven't encountered that one yet.)
  
• After installation under a non-administrator account, make sure that the user profile(s) allow read and execute permissions, then manually change the file permissions of Talkncid.dat to Full Control. Also grant Modify permissions to the Block.dbf, Names.dbf, Pager.dbf, Exclude.dbf and Activity.log. (Otherwise, any attempts to delete entries will fail and will ultimately corrupt the databases.)  Of course, you could grant Full Control to the entire Talking Caller ID V5 folder, but I was trying to discover which files were really necessary. 

Here are comments from another user.

• FIRST- you must use a modem driver file with the Microsoft Digital Signature. I had a newer modem that did not have a driver on the Win2K installation CD and wound up putting in an older USR 33.6 modem for use with the caller id program.
  

• SECOND - When setting up the caller id using the Settings tab, with Win2K it insists on using the H323 Line as the default setting. The caller id will run with this setting but will not display the name and number.
  

• What I had to do was save the settings as the caller id program identified them and let the program restart. AFTER the program restarts go back into the settings and using the drop down box select the modem from the list. Once again the program will restart and everything seems to work fine.
  

• If you JUST log off and back on as another user in Win2K you will then get an error message that on .ocx file is out of date or something like that.
  

• The workaround for this is immediately after manually selecting the installed modem you MUST restart the computer. After that everything works fine.

22.  The sound in Talking Caller ID is not working, what can I do to fix this?

• Go to Tools > Settings > Audio tab > "Use Text to Speech for Names when there is No Sound File?" > Yes, "Use Recorded Sound (wav) Files for Announcing Names?" > Yes, clear the check box "Turn Audio Off From" (or make sure the current time is not between the From ... Until ... times), click Character Settings > Output tab > check "Play spoken audio" > Ok > make sure the three Volume Control Settings are near the Max settings > Save.  If none of the above work, try reinstalling Microsoft Agent by going to http://www.talkingcallerid.com/MicrosoftAgent.htm and download at least the 3 required components.

   

23.  I get the error TALKNCID caused an invalid page fault in module MSVBVM60.DLL, how do I fix this?

• Note: Norton Antivirus 2001 has  added script blocking and it has a bug in it.  On some systems, it causes Talking Caller ID to crash, especially when exiting the program.   Click here for more information about this directly from Microsoft about the same problem with some of their own programs crashing when shutting down.  Norton Antivirus 2002 has fixed this problem and you can enable script blocking without a problem.
  
• To solve this problem, disable this feature as follows: 
  1. Start Norton AntiVirus.
  2. Click Options. If a menu appears when you click Options, then click Norton AntiVirus. The Options for Norton AntiVirus dialog box appears.
  3. Click Script Blocking.
  4. Uncheck "Enable Script Blocking (recommended)."
  5. Click OK.

24.  When the program attempts to send Email, it does not dial out, how do I fix this?

• In your Email program, check the box labeled "Include this account when receiving mail or synchronizing".  In Outlook Express go to Tools > Accounts > Mail tab > select your default mail account > Properties and you will find this box to check.

25.  The audio in the program is not working, how do I fix this?

• If the Microsoft Agent does not talk, please download and install the following three programs: Download English Speech Engine (1.0 MB) and Install the Microsoft SAPI 4.0a runtime binaries (824 KB exe) and Download the Speech Control Panel (.exe file, 840KB).  If you don't already have Microsoft Agent, you will also need to install these two programs: Download Core Components (0.4 MB)  and Install character animation data for Genie (.exe file, 1.55  MB).

26.  The answering machine feature of the program is not working, how do I fix this?

• To use the answering machine features of Talking Caller ID, you must have a good quality voice modem that is 100% TAPI compliant and Windows 95 OSR2 or later/98/ME/XP/2000. Your voice modem and modem driver must fully support TAPI for the operating system you are using.  Contact your modem manufacturer or go to their website and download the latest modem driver written for your modem and operating system.

  Windows NT 4.0 does not include voice modem support. Voice support was added to Windows 95/98 beginning with the Windows 95 OSR2 release. For more information click Voice Modem Support of Unimodem Features.  For more information about the differences between Windows 95/98 and Windows 2000 and later versions of the operating system, see Voice Modem Wave Devices. For more information about sample voice INF files, see Platform-Specific Considerations for Voice Support.  If you want to try to modify your INF file for your voice modem to add voice support, click Adding Voice Support.  For an overview of modem driver files, click Overview of Modem INF Files.  For an example see Adding Support for Phone Message Recording and Playback.

27.  How do I modify my modem driver file to support caller id?

28.  Try this utility to test your modem for caller id support and to possibly to add caller id support.

• Download this utility clicking here and save it to you hard drive.  It is named callerid.exe.  Then run this file and press Setup Devices then UnimodemV/ CallerID Wizard.  I have not tried this utility since my modem has always worked correctly and I would recommend that you back up your modem driver file before trying this.  It supposedly can modify your driver file to support caller id in the TAPI mode.

29.  Here are some comments from users about their modem compatibility with Talking Caller ID.

30.  The sound doesn't work with Windows XP, how do I fix this?

• If the Microsoft Agent does not talk, please download and install the following three programs: Download English Speech Engine (1.0 MB) and Install the Microsoft SAPI 4.0a runtime binaries (824 KB exe) and Download the Speech Control Panel (927 KB exe)

• Here is a comment from a customer: I was making some changes on my machine when I noticed that Talking Called ID had stopped talking! Thus one went through the normal checks. I installed the speech control panel applet, and found that under the ‘SAPI 4’ I got errors when trying to look at the speech engine properties, 0x80040202 and 0x80040317.  After some more testing I came to the conclusion that there was the error occurred after I had had to change my PnP settings, which in turn caused the sound card to move address! I then found out what registry entries the ‘Control Panel Applet’ was using, see below, which then lead me to finding a number of values set to the old address of the sound card!, I changed them and it all burst into life! Obviously I checked through the whole registry after this and found other settings still set to the old address! Great OS XP!  HKCU/Software/Microsoft/Multimedia/Sound Mapper, Keys ... Playback, Record, User Playback.

31.  When I install or run the program, I get an error message that says something like Component mscomm32.ocx is missing, how do I fix this?

• Go to the Windows or Start button and select run and type in regsvr32.exe mscomm32.ocx and press enter.  It should say is sucessfully registered.  For 64 bit version of windows, if that does not work, bring up a command prompt by going the the Windows or Start button, select run, type in cmd press enter.  Then type cd c:\Windows\SysWOW64 enter then type regsvr32.exe mscomm32.ocx

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